Frequently Asked Questions

Tada offers interactive website popups that allow Shopify merchants to collect more emails and increase sales by engaging website visitors through gamification. With Tada, Shopify merchants can offer coupon codes and discounts to their website visitors through fun game popups, elegant modal popups and exit intent popups where users add their email addresses in exchange for a coupon discount.

Tada allows Shopify merchants and website owners to collect more email addresses and increase sales and conversions. You can grow your subscriber list by 400% and your sales by 30% instantly by installing and using Tada on your Shopify store.

Simply add the Tada app to your Shopify website from the Shopify app store in less than a minute. Click here

We have a totally free Basic Plan that allows you to show your Widget 4,000 times per month. On top of that, we offer multiple Tada subscriptions. Each of them include a 7-days free trial that you can cancel anytime 😊. You can start off with a Starter Plan and upgrade as you need more features and impressions. Check our pricing here.

If any of the Tada popups does not show, it is likely that you have a cookie set (Tada has cookie protection), so we recommend a private no-cookie connection such as Incognito mode in Chrome and/or private window in the other browsers. Another option is to clear the cookies in the app admin area.

With Tada you can collect email addresses from your website visitors and offer them discounts through coupon codes in order to incentivize them to purchase. Tada offers multiple game popups, modal popups and exit intent popups. And it has additional features such as design customization, email verification, real-time analytics, Klaviyo and Mailchimp integration and more. Check all of our features here.

At the moment, Tada’s exit intent trigger doesn’t work on mobile. Instead, regular rules will trigger your widget/popup for your mobile users, such as time (show after 5 seconds) or scroll behavior (scrolled 50% of the page). We are currently working on the exit intent trigger for mobile use and we plan to have it ready very soon.

Tada has a cookie protection set, which means that after you visit your shop/website, you might stop seeing the widget/popup for the cookie duration setting time. We suggest to clear your cookies or to try Incognito mode in Chrome. Another option is to change the duration settings in the admin area.

You can show any Tada popup on any page you would like (apart from the checkout page, which is blocked by Shopify). Under “3.Widget Settings”, the first setting is “Where does this Widget show?”, where you can select “All Pages”.

Yes, you can. Under “3.Widget Settings”, the first setting is “Where does this Widget show?”. If you do not wish to select “All Pages”, click on this and scroll down to select a single page or a specific group of pages where the popup will show.

Tada’s time trigger starts from the moment your site fully loads. So please allow for your site to load fully (your website loading speed) + the time trigger you set for your Tada popup. Tada works this way so that we don’t negatively impact your page speed rank. Check your website speed here.

Tada’s Basic subscription is free and is limited to 4,000 impressions per month. The Starter subscription includes 5,000 impressions per month; it includes dedicated support and allows Merchants to remove the Tada watermark. Our Premium subscription will let you show your widget up to 10, 000 times a month. The Business subscription includes 30,000 impressions per month and allows Merchants to add a “Limited Offer” progress bar to create scarcity for users. For all details and pricing, please check our pricing page .

Tada’s email validation filters out incomplete email addresses, so that users won’t be able to simply type random text in the “email address” in order to play the game and/or receive a coupon code. This validation is really quick and happens in 1 or 2 seconds. In case, the email is not considered valid, the “email address” bar will highlight in red and suggest the email address used is not valid.

The reason we’re able to offer heavily discounted yearly plans is that we provision and pre-purchase from our providers the necessary storage, tokens and resources for your account in advance. For that reason, pro-rated refunds for our yearly plans are not available.

We recommend a countdown of 15-30min. This will create urgency without rushing the users away or stressing them.

In your Shopify Admin page, select “Discounts” to review all the Tada coupons that are active and that were used. You can also export the list to review it and sort it quickly in Excel.

Tada features a data dashboard with all the most important stats and analytics you need. From your Shopify Admin page, go to Apps, select Tada and click on Dashboard.

Tada creates unique coupon codes for each user and displays it to them directly in your store. Users can also apply the discount directly to their cart with a quick button click. For users who keep navigating a website after interactive with a Tada pop-up, Merchants can choose to show a small widget that will remind users of their discount on every page they visit.

Tada has a cookie set to prevent users from playing the same game more than once. If users clear their cookies, Tada won’t be able to prevent multiple plays per user. However, the percentage of users that knows how to do this and that is willing to do this is extremely small.

Your email can sync automatically if you’ve enabled the integration between Tada and Mailchimp/Klaviyo, you’re on our Tada Premium Plan and up and you’ve selected one of our automatic sync option your Mailchimp or Klaviyo settings. Learn more about How can I set up the Tada Klaviyo Integration?

Have you connected Tada and Mailchimp/Klaviyo already? The best way to test the connection is via the “Export” button on the Mailchimp/Klaviyo section part of Tada Dashboard. If the emails get pushed, the connection works. The process is not instant, it might take up to 1 hour to get the emails through.

To automatically sync your emails with Mailchimp/Klaviyo, you need to be on one of Premium Plan and up. You also need to have selected one of our automatic sync option in your Mailchimp or Klaviyo settings. Learn more about How can I set up the Tada Klaviyo Integration?

Tada is set up so that a customer would always win a coupon code.

Each Tada subscription can be used in only one store.

1. Sign in to your Klaviyo account.
2. Select ‘Account’ on the top right menu under your account name
3. Click ‘Settings > API KEYS’
4. If you have no key already, generate one by clicking ‘Create API KEY’. Copy the key and paste it into Tada.